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About Us

Who We Are

Our story started with the desire to empower Australian businesses to perform at their best. Since 2007, we have helped businesses grow using the latest technology and customised IT solutions. We work with you to improve operational efficiency, business security and streamline your processes. Our team of professional IT consultants take the time to get to know your business and infrastructure, in order to provide tailored solutions that work for you. Whether you need secure data backups to the cloud, want to improve connectivity throughout your organisation, or would like to save money on your telephone and internet, we offer you the right advice and expert support. As trusted advisors to countless businesses across Australia, we have the expertise to meet your IT needs. We solve even the most complex IT issues and give you transparent and easy to understand advice and reporting. With Essential Tech, you get actionable and practical solutions, without confusing IT jargon. Get dedicated, local support from a team who are based in Brisbane.

What We Do

When you run your own business, it may seem like you are always paying ad-hoc bills and creating temporary patches for IT problems. You’re not alone. Essential Tech, your Managed IT support partners work proactively to ensure your IT is safe and reliable – ready for unexpected threats or disaster.

Our Difference

100% Uptime guarantee

Stay online and connected.

24/7 Support and assistance

Our team are always available to assist you.

Transparent reporting

Be in the know and find out how you are performing.

Professional affiliations & Partners

Certified Microsoft partners

We are certified Microsoft partners and certified for all partner vendor programs.

90 days satisfaction guarantee

Be completely satisfied with the services you get.

CIO services i.e ITcQ (IT competitiveness quotient)

Get a comprehensive report on the IT readiness of your business.

Meet the Team

Meet The Team

Managing Director
Michael Coward

Michael is an experienced IT executive, strategist and solver of complex problems. Whilst delivering sound advice to clients, Michael is committed to ensuring business goals are achieved efficiently. As Director of Essential Technologies Group, Michael supports clients across all facets of their IT function and in turn improves security and performance. Michael has worn many hats throughout his career that has geared him with an acute appreciation for the complex challenges associated with many IT frameworks across a variety of industries including engineering, architecture, construction, finance and accounting.

Senior Engineer
Simon Edmed

Simon Edmed is a reliable and energetic IT support professional you can depend on to be at the other end of your support queue with great enthusiasm and expertise resolving your concerns quickly. With more than nine years of experience, Simon has an astute understanding of his clients’ IT landscapes and works diligently to minimise downtime and prevent issues.

Whitney Mercer

Whitney is responsible for ensuring that Essential Technologies Group’ operations run smoothly. She is a friendly and dedicated professional, who assists with a range of day-to-day administrative tasks.

Field Service Technician
Nima Loghmani

Nima is your go-to guy in the field! He takes of all your on-site needs, ensuring you are always operating at your best.

Executive Assistant
Francia Dela Pena

The cog in our machine, Francia is an essential part of our team, ensuring all of our services are consistently performing at their best for our clients.

Looking for a quote for your organisation?

Then look no further! Visit our Get A Quote page to go through our 6 step process to determine the best value monthly package for your business.