About Us

Essential Tech is a Brisbane-based Managed IT services provider dedicated to provide organisations with better technology services.

Who We Are

Our story started with the desire to empower Australian businesses to perform at their best. Since 2007, we have helped businesses grow using the latest technology and customised IT solutions. We work with you to improve operational efficiency, business security and streamline your processes.

Our team of professional IT consultants take the time to get to know your business and infrastructure, in order to provide tailored solutions that work for you. Whether you need secure data backups to the cloud, want to improve connectivity throughout your organisation, or would like to save money on your telephone and internet, we offer you the right advice and expert support. 

As trusted advisors to countless businesses across Australia, we have the expertise to meet your IT needs. We solve even the most complex IT issues and give you transparent and easy to understand advice and reporting. 

With Essential Tech, you get actionable and practical solutions, without confusing IT jargon. Get dedicated, local support from a team who are based in Brisbane.

Our Mission

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Our Vision

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What We Do

When you run your own business, it may seem like you are always paying ad-hoc bills and creating temporary patches for IT problems. You’re not alone. Essential Tech, your Managed IT support partner work proactively to ensure your IT is safe and reliable – ready for unexpected threats or disaster.


We will ensure your IT runs smoothly, so you can focus on running the business. From basic infrastructure monitoring and management, to fully managed network services with end-user support.


We will build a security strategy and incorporate to your organisation to ensure your users, data and business are safe from potential security threats and compliant.


We provide IaaS, PaaS and SaaS solutions for any business model. Our team of expert cloud engineers will work with you to identify and build a scalable IT environment for your business.


Connect with your staff, customers and partners across Australia and international countries with our reliable communications leveraging the best technology available.

Business Internet

We offer reliable, fast and secured business internet services that is just right for your business. This will help you keep doing what you do best with minimal interruptions or fuss.

Modern Office

Our modern office solutions is a bundle of all of our managed services including IT, Security, Cloud, Communications and Support rolled into one to cover all your IT needs, so you don’t have to worry.

Got Any Questions?

We listen and learn to understand your business challenges, so we can deliver effective solutions that meet your specific business needs. Speak with an expert now!

Why Essential Tech

100% Uptime Guarantee

Stay online and connected. Always.

24/7 Support and Assistance

Our team is always available to assist you.

Transparent Reporting

Be in the know and find out how you are performing.

Australian Help Desk

Our Australian-based service desk can provide professional and proactive IT support to your business.

Awesome Team

Michael Coward

Managing Director

Michael is an experienced IT executive, strategist and solver of complex problems. Whilst delivering sound advice to clients, Michael is committed to ensuring business goals are achieved efficiently. As Director of Essential Technologies Group, Michael supports clients across all facets of their IT function and in turn improves security and performance. Michael has worn many hats throughout his career that has geared him with an acute appreciation for the complex challenges associated with many IT frameworks across a variety of industries including engineering, architecture, construction, finance and accounting.

Simon Edmed

Senior Engineer

Simon Edmed is a reliable and energetic IT support professional you can depend on to be at the other end of your support queue with great enthusiasm and expertise resolving your concerns quickly. With more than nine years of experience, Simon has an astute understanding of his clients’ IT landscapes and works diligently to minimise downtime and prevent issues.

Whitney Mercer


Whitney is responsible for ensuring that Essential Technologies Group’ operations run smoothly. She is a friendly and dedicated professional, who assists with a range of day-to-day administrative tasks.

Nima Loghmani

Field Service Technician

Nima is your go-to guy in the field! He takes of all your on-site needs, ensuring you are always operating at your best.

Francia Dela Pena

Executive Assistant

The cog in our machine, Francia is an essential part of our team, ensuring all of our services are consistently performing at their best for our clients.

Brendan Falstead

Business Development Manager

Brendan has a background covering IT and Information Management, most recently working at a larger Global IT company based in Australia he assisted clients in digital solutions to enable the business to better manage Voice, Network, IT Support services or any other IT-related enquiry like the purchase of new equipment or weigh up a move to cloud technologies. I have experience in Information Management from my time at TIMG, and also Laptop, Desktops and Printers from my time at Dell.

Over the years, I have assisted hundreds of clients to develop and implement end-to-end solutions to streamline their processes, I have successfully assisted Large Corporates and Government Owned organisations to Small and Medium businesses across every industry but particularly in Professional Services. My role is to ensure our solutions are implemented seamlessly while maintaining high levels of confidentiality and professionalism. When applied correctly, technology offers the potential to deliver immense benefits both now and in the future.

With a background in sales and management, I have gained valuable insight into the inner workings of businesses. I have applied this knowledge to help SMEs. Through my referral network as Owner of the Brisbane Central territory, I offer opportunities to assist professionals to build strong referral networks and develop their business skills or connect with the right expert to help with almost every business need.

If I can be of help with Technology solutions to enable your business to better manage your Voice, Network, IT Support services or hardware purchases, please connect and send me a message or let me know if you would like to catch up for a coffee on me. Otherwise, I hope to be in touch in the future to introduce myself and find out more about your organisation and future plans.

Our Clients


Level 1, Unit 2A 121 Evans Road
Salisbury QLD 4107


1800 384 768

Office Hours

8.30am-5pm (Mon-Fri)

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