Managed IT services and IT support in Melbourne.
A 24/7 service desk when you need help now, Melbourne-based technicians when someone needs to be on site, and security you can evidence to clients and insurers. For Melbourne law firms and professional services firms. Call us on 03 7042 4444.
ISO 27001:2022 certified
SMB1001 Partner
Australian owned · Brisbane, Sydney and Melbourne
How support works in Melbourne
Help on the phone, and on site when it matters
Good IT support is mostly invisible: problems are caught early, fixed quickly, and only occasionally need someone to visit. Here’s how it works for Melbourne organisations we support.
- Help at any hour. Our 24/7 service desk takes calls, emails and requests day and night, and resolves most issues remotely.
- Technicians in Melbourne. For anything that needs hands on equipment, such as setting up new staff, moving offices, or fixing network, Wi-Fi or printer faults, a Melbourne-based technician comes on site.
- Monitoring in the background. Devices, Microsoft 365 and backups are watched continuously, so many issues are fixed before your people notice them.
- The same standard in every city. Melbourne clients get the processes, security controls and reporting we use in Brisbane and Sydney, under an ISO 27001:2022 certified management system.
Call our Melbourne number, 03 7042 4444, or the national line, 1800 384 768.
What keeps leaders awake
IT that works quietly in the background
Your people should be serving clients, not waiting on IT.
Downtime that stops your people
Systems, files or Microsoft 365 unavailable when clients are waiting.
A provider that only reacts
Tickets get closed, but the same problems keep coming back.
Security you can't evidence
Insurers and clients asking questions your current provider can’t answer.
No plan for what's next
Technology decisions made project by project, with no roadmap.
Who we work with
IT support for Melbourne law firms and professional services
Our Melbourne clients are privately owned firms that live on trust and billable time. Most are law firms; others are financial planning, wealth, lending and accounting practices. What they get from us:
- Managed IT and cyber security in one service through Business Protect, including SMB1001 certification
- Support for legal systems such as LEAP, Actionstep, Smokeball, Clio and Infinitylaw, through our IT for law firms service
- Secure Microsoft 365 and managed devices
- Tested backup and recovery
- A virtual CIO who plans technology with the partners
The Victorian compliance picture
- Victorian lawyers: the LIV’s Cybersecurity Hub points to the Victorian Legal Services Board + Commissioner’s minimum cybersecurity expectations, which treat MFA, strong passwords and security updates as critical controls. LPLC’s advice on payment fraud is simple: call before you pay.
- Working with Victorian Government: contracted service providers may be asked by the agency that engages them to show they follow the Victorian Protective Data Security Standards. We help you prepare that evidence.
- National obligations: AML/CTF Tranche 2, the Privacy Act and notifiable data breaches apply in Victoria too. See our guide to cyber security for law firms.
What you get
What changes when we manage your IT
- A 24/7 service desk your team can rely on
- Proactive monitoring that fixes issues before they stop work
- Security and compliance built in, not bolted on
- Clear reporting on service, risk and progress
- A technology roadmap aligned to your business plan
Where we start
1. Discover
A discovery call to understand your requirements.
2. Propose
A tailored proposal based on what we find.
3. Onboard
Once accepted, a planned, documented onboarding.
4. Improve
Ongoing reviews, certification where it applies, and a roadmap.
FAQ
IT support in Melbourne: what firms ask us
Will someone come on site in Melbourne?
Yes, when it’s needed. Our service desk resolves most requests remotely, and a Melbourne-based technician comes on site for hardware, office and network work.
Is Melbourne support the same as your Brisbane service?
Yes. Every client gets the same service desk, security standards and reporting, wherever their offices are.
We’re a Victorian law firm. Can you help with the Legal Services Board’s cyber expectations?
Yes. We put the critical controls in place, including MFA, strong passwords and timely security updates, and keep the evidence ready for your insurer and clients.
How do we get started?
Book a discovery call using the form below. We’ll understand what’s prompting the review, then send a tailored proposal and a clear quote.
Book your assessment
Let's find out where you stand
Tell us a little about your firm and what’s prompting the review. We’ll come back to you to book the discovery conversation.
- No obligation to proceed
- Written for leadership, not for IT
- Works alongside your current provider
Helping you protect what you’ve built and build what’s next. Australian owned, operating in Brisbane, Sydney and Melbourne with local accountability and global capability.