Blog - Essential Tech

Improve Customer Service with Unified communications

Ways How Unified Communications Can Improve Customer Service

By Simon / July 10, 2020 February 4, 2021

Ways How Unified Communications Can Improve Customer Service Regardless of the industry that you are in, you should provide quality customer service. The easiest way of keeping customers satisfied is by enabling your employees to communicate more effectively. When customers reach out, you should be able to respond quickly, regardless of the medium of communication …

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Cloud or On-Premise PBX: Which Is Right For You?

By Michael Coward / July 10, 2020 February 3, 2021

Cloud or On-Premise PBX: Which Is Right For You? When you upgrade your office phone system to a modern VoIP PBX, you have to decide whether you want an on-premise or cloud-based system. Most businesses go with a cloud service, but each approach has its advantages. You need to understand each one’s strengths to make …

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How Remote Workforce Can Benefit From Unified Communications

6 Ways Unified Communications Empowers a Remote Workforce

By Michael Coward / July 6, 2020 February 4, 2021

6 Ways Unified Communications Empowers a Remote Workforce As the work environment continues to evolve thanks to technology, more people are finding it more convenient to work remotely. In fact, studies show that remote working environments are likely to surpass traditional office settings by the year 2025. This makes it all the more important for …

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How Your Business Can Benefit from a VoIP Phone System

By Simon / July 3, 2020 February 4, 2021

How Your Business Can Benefit from a VoIP Phone System If you still have an analog PBX connected to the phone company, you know how hard it is to maintain. You may think that as long as it plods along, you can wait a while more before making the switch. But keeping it going will …

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Social Engineering: Attacking the Weakest Link

By Simon / April 16, 2020 December 9, 2020

Social Engineering: Attacking the Weakest Link What is Social Engineering and Why It’s So Effective? Social engineering is an art of deceiving people to divulge sought-after information in order to commit fraud, identity theft, access secured network, determine trade secrets, sales and marketing plans, customer and supplier information, financial data, or simply to disrupt business operations. What …

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What You Need to Consider When Transitioning To Working Remotely

By Michael Coward / April 15, 2020 February 4, 2021

What You Need to Consider When Transitioning To Working Remotely The implementation of measures recommended by the Australian government to combat the spread of COVID-19 has proven that many businesses around Australia are capable of operating fully remotely. In fact, operating as a remote business has a number of benefits for both you and your …

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Business Website: Don’t Set It and Forget It

By Simon / January 10, 2020 December 9, 2020

Business Website: Don’t Set It and Forget It The Importance of Maintaining Your Website Just having a website up and running is not enough to achieve your business goals and needs. One of the most often overlooked, yet one of the most important factors of having a successful online marketing strategy is ongoing website maintenance. This includes …

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5 Steps To Make Changing IT Provider As Smooth As Possible

By Simon / May 25, 2018 February 4, 2021

5 Steps To Make Changing IT Provider As Smooth As Possible It’s official: your current IT provider is not quite meeting the goals you’d like them to meet. You need a change. But how do you go about changing an essential component of your business without compromising your efficiency? Well, we’re going to let you …

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A Guide To Moving Office: ETG’s Experience

By Simon / May 25, 2018 January 28, 2021

A Guide To Moving Office: ETG’s Experience Have you heard? We have some very exciting news to share. You read that title right: Essential Tech has officially moved office. Now located in Salisbury, our new premises are definitely worth a visit and provide us with ample room for some exciting projects we’ve got hidden up …

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Why You Should Care About Data Breaches

By Michael Coward / May 11, 2018 December 9, 2020

Why You Should Care About Data Breaches Since the Notifiable Data Breaches scheme was introduced on February 22nd, data security has been a hot topic on many a business owner’s mind. Under the scheme, a serious breach of information can not only damage your business’ reputation but can also result in a whopping $1.8 million fine for …

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