A cloud phone system priced on how many calls you make at once, not on how many people need a phone. Ideal for replacing a legacy PBX. Set up, supported and managed by Essential Tech.
ISO 27001:2022 certified
Phones, internet and IT from one partner
Australian owned · Brisbane, Sydney and Melbourne
Why UCXpress
On-premises phone systems cost more to run every year and limit how your team works.
Hard limits on lines and users make it difficult to grow.
Ageing hardware, maintenance and scarce specialist technicians add up.
Older systems are more exposed to toll fraud and hacking.
Staff need to be at their desk to take calls.
Plans
Every plan supports unlimited users, and you can move between plans as your needs change.
Low-cost, essential calling for small teams that only need the basics.
Builds on Lite with the tools most organisations need to manage incoming calls.
Everything in Essentials plus advanced call centre capability.
What’s included
UCXpress, from Access4, is fully hosted in the cloud, with desktop and mobile apps included at no extra cost.
What you get
How it works
How many people need a phone and how busy your lines get.
We calculate the simultaneous calls and external channels you need.
Lite, Essentials or Professional, matched to the features you need.
Numbers moved, apps rolled out and your team trained.
FAQs
UCXpress is priced on simultaneous call capacity rather than per user, so you can add as many users as you need without extra licence costs. Simultaneous calls are available in increments from 4 up to 1,024.
A simultaneous call lets any two devices talk to each other. To make or receive calls outside your organisation, you also need an available external channel. Calls waiting in a queue use capacity too.
We look at your typical internal and external calls at peak times and size simultaneous calls and external channels to suit. Alerts can warn you when you’re close to your limit, and extra capacity can be added within minutes.
New inbound callers hear a busy tone until capacity frees up. Emergency calls are never limited.
Organisations moving off a legacy PBX, and those where many staff need a phone but make relatively few calls, such as schools, healthcare providers and hotels.
The desktop app runs in Google Chrome and is also available as a progressive web app. The mobile app needs Android 9.0 or later, or iOS 13.0 or later.
UCXpress
Tell us about your team and your current phone system. We’ll size UCXpress for you and recommend a plan.
Helping you protect what you’ve built and build what’s next. Australian owned, operating in Brisbane, Sydney and Melbourne with local accountability and global capability.
