Everything a growing business with up to 20 staff needs to stay supported, protected and ready to prove it. Unlimited remote IT support, managed cyber protection, Microsoft 365 backup and annual director-attested SMB1001 Bronze certification in one accountable service.
One accountable partner
When support, security, backup and business applications sit with different providers, issues get passed around. Small Business Protect brings them under one ticket-first service, with Essential Tech accountable for triage, action and coordinated escalation.
What you get
Six outcomes, one service, one team to call.
Unlimited remote support for Microsoft 365, Windows and the security services we provide.
Managed protection across identity, email, workstations and security awareness, with monitored response.
Independent Microsoft 365 backup with restoration support when files or mailboxes are lost.
Monitoring, automated patching and secure remote assistance for your team’s computers.
First-line troubleshooting and escalation to your supported business software vendors.
Annual director-attested SMB1001 Bronze certification, with the evidence prepared for you.
What’s included
The protections a small business needs, configured and managed by our team.
Strong authentication, secure access configuration and account-risk monitoring.
Protection against phishing, impersonation, malicious links and account compromise.
Monitored security alerts, with investigation and response support for confirmed threats.
Practical training and simulations that help your people recognise and report suspicious activity.
Visibility of exposed credentials, dark-web activity and externally visible weaknesses.
Every request is recorded, prioritised, owned and tracked through to an outcome.
How it works
Onboarding is planned and documented, so you know what’s happening at every step.
01
We confirm your users, workstations, Microsoft 365, applications, vendors, access and known risks.
02
We switch on and test support, identity, email, endpoint, monitoring, patching, backup and awareness.
03
Your support channels, ticketing, escalation path and service documentation are activated.
04
We maintain the evidence and prepare the director-attestation pack for your annual SMB1001 Bronze review.
Who it’s for
Reliable support and a defensible cyber baseline, without enterprise complexity.
Owner-led or manager-led Australian businesses with up to 20 staff.
Microsoft 365 is, or will be, how your team works every day.
You want one accountable team instead of separate support, security and backup providers.
Business Protect is our core service for larger and more complex organisations, with Essentials, Enhanced and Elite tiers.
FAQs
Anything else? Book a discovery call and we’ll talk it through.
SMB1001 is an Australian-developed cyber security certification standard designed for small and medium businesses. Bronze is its foundational level. Each year we help you maintain the evidence and prepare the director attestation, so you can show customers, insurers and partners how cyber risk is managed.
No. Certification doesn’t guarantee an incident can’t happen. It gives you a structured security baseline and evidence that it’s in place.
We provide first-line troubleshooting and coordinate escalation with your software vendor. You’ll need an active support agreement with that vendor.
We’ll move you to Business Protect, our core service for larger organisations, so your support and security scale with you.
Talk to us
Book a discovery call and we’ll confirm whether Small Business Protect fits your people, computers and business applications.
