Business phones that work wherever your people do.

Cloud phone systems on the platform that suits you, including Microsoft Teams, Cisco Webex, UCXpress or 3CX. Set up, supported and managed alongside your IT.

Essential Tech team members talking over coffee

ISO 27001:2022 certified

24/7 service desk

Australian owned · Brisbane, Sydney and Melbourne

Why change

Old phone systems hold teams back

Calls tied to desks, ageing hardware and another provider to chase.

Ageing PABX hardware

Unsupported systems that are costly to maintain and hard to change.

Calls tied to the office

Staff miss calls when they’re working from home or on the road.

Missed calls, lost clients

No queues, routing or reporting to show what’s being missed.

Another provider to manage

Phones, internet and IT with different providers and different bills.

Your options

Choose the platform that suits how you work

Not sure which fits? We’ll recommend one based on how your team works and what you already use.

Microsoft Teams Phone

Best if your team already works in Microsoft 365.

Cisco Webex

Calling, meetings and messaging on the Cisco Webex platform.

UCXpress

A hosted cloud phone system with unlimited users, priced on how many calls you make at once.

3CX

A software-based phone system, hosted in your private cloud or on-premise.

What we do

From choosing a platform to going live

We handle the move and manage it afterwards. Want call recording, CRM integration or a contact centre in Teams? See phone system integrations. Need a better connection too? See Business Internet.

Platform recommendation

Number porting

Handsets, headsets and apps

Call flows, queues and IVR

Microsoft 365 and CRM integration

Training for your team

Support through our 24/7 service desk

Phones, internet and IT together

What you get

One partner for phones, internet and IT

How it works

1. Talk to us

How your team takes calls today and what needs to change.

2. Review

Current system, numbers, contracts and call patterns.

3. Recommend

The right platform and setup for your team.

4. Port and go live

Numbers moved, phones set up and your team trained.

Business phone features

Everything your team needs to handle calls

Available on every platform above, depending on your plan.

Call queuing

Hold callers in order and pass them to the next available person, so calls aren’t missed.

Call forwarding

Send calls to a mobile, another extension or a colleague when you’re away from your desk.

IVR and auto attendant

Greet callers with a menu that routes them to the right team.

Phone extensions

Give every person and team their own extension, wherever they work.

Voicemail

Voicemail for every user and team, so callers can always leave a message.

Personal voicemail greetings

Record your own greeting so callers know they’ve reached the right person.

Call recording

Record calls for training, quality and record-keeping.

Business chat

Chat with colleagues alongside your calls.

Business fax

Send and receive faxes without a fax machine.

Business phones

Find the right phone system

Tell us about your team and your current system. We’ll come back to you with a recommendation.

Helping you protect what you’ve built and build what’s next. Australian owned, operating in Brisbane, Sydney and Melbourne with local accountability and global capability.