Connect your phone system to the tools your team relies on. We supply, set up and support CallCabinet, Red Cactus and ROGER365 across Microsoft Teams, Cisco Webex, 3CX and more.
ISO 27001:2022 certified
Phones, internet and IT from one partner
Australian owned · Brisbane, Sydney and Melbourne
Why integrate
Calls hold some of your most important client conversations. Without integration, that information is lost.
Calls aren’t recorded, or recordings are hard to find when a complaint or dispute comes up.
Staff retype caller details and notes, or don’t log calls at all.
Reception and queues without visibility of who’s available.
Clients, regulators and insurers expect evidence of how calls are handled and stored.
Products
Each product is set up by our team and supported alongside your phone system.
Cloud-native compliance call recording and conversation analytics, now part of Smarsh.
Connects your phone system to your CRM and business applications through its Bubble platform.
A contact centre and reception console built into Microsoft Teams.
What we connect
We match the right integration to your phone system and business applications, then set it up and support it.
Compatibility
How it works
Your phone system, CRM and what you need from your calls.
The right integration for your platform and applications.
Configured, tested and connected to your systems.
Ongoing support alongside your phones and IT.
FAQs
CallCabinet is a cloud-native compliance call recording and conversation analytics platform, now part of Smarsh. It records calls on platforms including Microsoft Teams and Cisco Webex, stores them securely, and uses AI to transcribe, summarise and analyse conversations.
Red Cactus connects phone systems to CRM and business applications. When a call comes in it recognises the caller from your CRM, lets staff click to dial, logs calls automatically and can push AI call summaries into the CRM.
ROGER365 is a contact centre and attendant console that runs inside Microsoft Teams. It adds intelligent call routing, queues, callbacks, reporting and omnichannel support for web chat, WhatsApp, SMS and email. It works with Teams Calling Plans, Operator Connect and Direct Routing.
It depends on your phone system and what you want to achieve: CallCabinet for recording and compliance, Red Cactus for CRM integration, and ROGER365 for reception and contact centres in Teams. Many organisations combine them, and we’ll recommend the right mix.
Red Cactus lists integrations with over 250 applications, including Actionstep. We confirm support for your specific systems during the review.
UCXpress includes call recording, analytics and CRM integration as standard, so many UCXpress customers don’t need a separate product. Learn about UCXpress.
Integrations
Tell us about your phone system and the applications you use. We’ll recommend the right integration.
Helping you protect what you’ve built and build what’s next. Australian owned, operating in Brisbane, Sydney and Melbourne with local accountability and global capability.
