For Kids Matters, slow internet affected every part of daily operations, and the organisation was paying a lot for phone and internet services that delivered little value.
Essential Tech delivered fast, reliable connectivity and modern communications across three Brisbane offices, so the team can share data securely and transfer calls between sites.
Our assessment: Kids Matters
- Limited communication between three Brisbane offices slowed the organisation down, and data couldn’t be shared securely between sites.
- A slow local server, and no efficient way to back up email.
- Expensive phone and internet services that offered little value, and calls that couldn’t be transferred between offices.
- Reliance on traditional phone and fax rather than modern VoIP communications.
- Security concerns were holding the organisation back from using cloud services.
How we helped
Better communication, faster decisions
The old phone system was replaced with a 3CX VoIP system, with instant messaging and video conferencing between offices.
End-to-end security
A managed firewall with real-time threat protection, plus email security and antivirus across the organisation.
Safe, reliable backups
Data is backed up automatically to secure cloud services, with archiving and version control, and files can be shared safely between offices.
High-speed networking
A fast network connects all three offices, giving the organisation the speed and connectivity it needs to grow.
Flexibility with laptops
Moving from desktops to laptops lets the team take their work to meetings and save information straight to SharePoint.
Built for growth
A forward plan moved Kids Matters from reactive to proactive IT.
Predictable IT costs
Enterprise-level services for a predictable monthly fee, with no large upfront payments.
High availability
Since moving to the new server, the organisation has experienced consistently high availability.
Managed IT services
We maintain, monitor and plan the organisation’s IT, so the team can focus on helping children with developmental, behavioural and other challenges.
The result
Kids Matters now has fast, reliable connectivity between its offices, modern phone and collaboration tools, secure backups and predictable IT costs, giving the team more time to focus on the children and families they support.